The first point of contact in school for parents / carers is the Principal Teacher of Pupil Support with pastoral responsibility for their son / daughter. The PTPS will endeavour to help with any aspect of a young person's education, or involve another member of staff who is best placed to provide assistance. As well as an extensive caseload, each PTPS has a number of whole school responsibilities, as well as class commitment, and it may not be possible to speak to them straight away. We always do our best to respond to parents the same day or, if this is not possible, the next working day. It is also possible to contact the relevant PTPS by email, which can be provided by administrative staff.